Track your repair.
Enter the phone number on file with your estimate and get your current repair status, photos, and estimated completion date — all in real time.
Don't have your phone handy? Call us at (850) 482-0332 and we'll look it up for you.
We'll need a signed repair authorization on file before we can complete your repairs.
What you'll see.
Real-time visibility into where your vehicle is in our 10-step repair process — no phone tag, no guessing.
Live status
See exactly which of the 10 stages your vehicle is in.
Photo updates
Automatic photo updates as your repair progresses.
Direct messages
Two-way messages with our team — right from the portal.
Insurance synced
Your insurer sees the same updates we do — no gaps.
The 10 stages of your repair.
This is a general guide to our process, not a live status of your vehicle. Your Carwise status above will fall into one of these stages — select a stage below to see what it means and what happens next.
Dispatch
Your vehicle has been assigned and the initial estimate has been completed. We begin organizing the repair process and preparing for a more detailed inspection.
Your vehicle is disassembled in the damaged areas to identify all underlying damage. This is critical for creating a complete and accurate repair plan.
Trouble logging in?
If your phone number isn't recognized, give us a quick call and we'll verify your file and walk you through it.