Self-Service Resources

Customer tools.

Everything you need to stay informed and in control — from tracking your vehicle through repairs to authorizing work and navigating the insurance process.

Track My Repair

See your vehicle's current repair stage in real time. Our team updates your status at every step through the CCC ONE® tracking system.

Check repair status

Repair Authorization

Authorize your repair online if your vehicle was towed in or you couldn't sign in person. Quick and secure — most customers finish in under 5 minutes.

Sign authorization form

Insurance Claims Guide

A step-by-step walkthrough of the claims process — from filing to final delivery — and exactly how we handle adjuster negotiations on your behalf.

Read the claims guide

Understanding Your Coverage

A plain-language guide to collision vs. comprehensive coverage, deductibles, and what “full coverage” actually covers when you file a claim.

Read the coverage guide

Questions? Just call.

Our team is available Monday–Thursday 8 am–5 pm and Friday 8 am–1 pm. No automated menus — a real person answers.

(850) 482-0332 Send a Message