Self-Service Resources

Customer tools.

Everything you need to stay informed and in control — from tracking your vehicle through repairs to authorizing work and navigating the insurance process.

Your Repair

Start or manage your repair.

Track My Repair

See your vehicle's current repair stage in real time. Our team updates your status at every step through the CCC ONE® tracking system.

Check repair status

Schedule an Estimate

Estimates are always free — no appointment needed, but you can reach out ahead of time and we'll be ready for you.

Schedule an estimate

Repair Authorization

Authorize your repair online if your vehicle was towed in or you couldn't sign in person. Quick and secure — most customers finish in under 5 minutes.

Sign authorization form

Insurance & Payment

Navigate claims and payment.

Insurance Claim Help

A step-by-step walkthrough of the claims process — from filing to final delivery — and exactly how we handle adjuster negotiations on your behalf.

Read the claims guide

A plain-language guide to common insurance terms you'll see during a repair claim — collision vs. comprehensive, deductibles, and “full coverage.” For specifics about your policy, always check with your insurance company.

Read the coverage guide

Payment & Deductible Info

Deductibles are set by your insurance policy — not the shop. If one applies, it's due when repairs are complete, and it's never waived or hidden in the repair billing. Payment answers, all in one place.

See payment answers

Guides & Process

Know what to expect.

Our Repair Process

Follow your vehicle through every stage of a professional collision repair — from estimate and teardown to paint, reassembly, and delivery.

See the process

Sunroof Drain Maintenance

Clogged sunroof drains are a leading cause of mystery water leaks and interior damage. Learn the warning signs, how to clean the drains safely, and how to dry out your cabin.

Read the maintenance guide

Connect

Stay in touch.

Share Your Experience

Had a good visit? Share a review on Google, Carwise, Facebook, or Yelp — recommendations help local drivers know who they can trust after an accident.

Share your experience

Contact the Shop

Send us a message, get directions, or call the front office — a real person answers, no automated menus.

Questions? Just call.

Our team is available Monday–Thursday 8 am–5 pm and Friday 8 am–1 pm. No automated menus — a real person answers.

(850) 482-0332 Send a Message